| Customization: | Available |
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| After-sales Service: | 7*24h |
| Warranty: | 1 Year |
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Q1: Why choose us?
A1: As a manufacturer, TianyuLux is committed not only to providing high-quality, high-performance and competitively priced electric forklifts, but also to timely delivery and comprehensive 7/24 after-sales service. We integrate scientific research, development, production, sales and service. In addition, TianyuLux's products have become the No. 1 brand of all-terrain transporters in China, with more than 1,000 dealers.
Q2: Do you have agents or representatives abroad?
A2: TianyuLux is an industry leader with an international vision, originating from China. At present, it is expanding dealers and regional partners to the global scope.
Q3: What are the specifications of the battery?
A3: TianyuLux has lead-acid batteries and lithium batteries of different specifications, and customers are welcome to customize.
Q4: Is there a product warranty?
Q4: We provide a one-year warranty, covering failures not caused by improper use (such as overloading or misplacing items). Wearing parts such as wheels and fuses are not covered by warranty.
Q5: How about the delivery time?
A5: Usually TianyuLux production time is 20-30 working days after receiving advance payment. For standard products, we always have stock and can deliver immediately. But customized products will take more time, depending on your requirements and instructions.
Q6: What payment items can we accept?
A6: Usually a 30% deposit is required in advance, and a 70% balance is required before shipment. 100% irrevocable L/C at sight and the terms we agree are also acceptable
Q7: What certificates do we have?
A7: All products comply with lSO 9001 quality system and have CE certification
Q8: Can we provide OEM service?
A8: TianyuLux can provide customized products according to customer requirements, both OEM and ODM are acceptable.
Q9: What can I get from cooperating with TianyuLux?
A9: 1. Unique products, customized services are available. 2. Timely production and delivery, time is money. 3. Market protection services, long-term business strategy.
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